Returns & Refunds Policy

Your satisfaction matters to us

14-Day Window

To report issues with your order

Before sending anything back

100% Authentic

All products checked before dispatch

Our Returns Policy

✦ We want you to be happy with every product you receive from Beckliano. If you are not satisfied, we are here to help.
✦ You have 14 days from the date of delivery to report any issues with your order.
✦ To start a return or raise a complaint, please contact us via our contact form or email with your order number and photos of the item.
✦ Items must be unused, in their original packaging, and in the same condition as received.

Eligible for Return / Refund

✦ Items that arrive damaged, defective, or broken.
✦ Items that are significantly different from what was described or shown on the website.
✦ Wrong item received (not what you ordered).
✦ Items missing from your order (partial delivery).

Not Eligible for Return

✦ Perfume that has been opened, sprayed, or had its seal broken, for hygiene reasons.
✦ Jewelry that has been worn, resized, engraved, or altered in any way.
✦ Items returned without prior communication and approval from our team.
✦ Change of mind after the 14-day reporting window has passed.
✦ Items damaged due to misuse or improper care after delivery.

How to Return an Item

✦ Step 1: Contact us within 14 days of receiving your order.
✦ Step 2: Send your order number and clear photos of the issue.
✦ Step 3: Our team will review and respond within 24 hours.
✦ Step 4: If approved, we will provide return instructions. Please do not send items back without approval.
✦ Step 5: Once we receive and inspect the returned item, your refund or replacement will be processed.

Refund Process

✦ Approved refunds are processed within 3–5 business days of receiving the returned item.
✦ Refunds are issued via the original payment method (PayPal).
✦ Alternatively, we may offer a replacement item or exchange at our discretion.
✦ Return delivery costs are covered by Beckliano for items that are our fault (damaged, wrong item, etc.).

Have an issue with your order?

Don't worry, reach out and we'll make it right.

Last updated: September 2026. Beckliano reserves the right to update this policy at any time.

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